We charge a standard shipping rate of $12.00 on all orders under $200 total. On orders over $200 shipping is free of charge. On some equipment such as beds, chairs, large equipment items we have special delivery options available, this is an optional extra charge. For the larger items freight charges will be confirmed to you via email prior to dispatch of your goods. Please note that prices are subject to change without notice.
Due to export restrictions we only ship to New Zealand addresses. If you are purchasing from an address outside of New Zealand, please contact our customer service team who will be happy to assist.
For most consumable product orders the expected delivery time is 1-2 business days nationwide. If your order is placed before 3pm on a standard business day, we will endeavour to dispatch your order the same day. Some products may not be in stock at the time of your order, if this is the case you will be notified as soon as possible and given a timeframe of when to expect it. Please note, in order to give you an accurate delivery timeframe we may be dependent on third party providers in which case the delivery time could change without prior notice. We will notify you along the way of any delays on your order as soon as possible.
If something’s gone wrong, please let us know. We’ll work with you to find a solution that keeps everyone smiling. We’d love to make it right. You may return most new, unopened items within 90 days of delivery for a full refund, providing you ensure the goods are in their original packaging and condition. Items that have been purchased more than 90 days prior to the return request being lodge, will not be accepted for return.
If you do need to return an item, please Contact us with your order number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (between 5-10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes the bank to process our refund request (up to 10 business days)