Reception and check-in clinic design; when designing a reception or check-in room for your medical clinic, it’s important to keep in mind these important elements for your patient reception area; Comfort and Safety. 

As soon as your patients walk into your office or clinic you want them to have a positive impression of your services right from the start.

Here are a few important points to consider when designing and choosing a layout for your reception and check-in area;

Comfort 

On arrival of your patients, invite them to make themselves comfortable in your reception area while you prepare for their appointment and collect information. Consider these important points to ensure the ultimate of comfort for your patients;

  • Room temperature should be pleasant – not too warm, and not very cold. If your patients are senior citizens then they may feel more at ease in a slightly warmer environment.
  • Background music should be inviting and reflect the average age and taste of the majority of your patients. Avoid pop music, rock, or rap.
  • Lighting should be bright enough to read by and prevent falls, but no so bright that patients who suffer from headaches feel uncomfortable.
  • Seating should be comfortable, firm and secure.  Choose furniture that is easy to get in and out of, especially if your patients are elderly or disabled.  Our Mason Higher Chair is the perfect height chair for every reception area.  Check out our range of seating here
  • Arrange furniture to accommodate for your flow of patients, plus any friends or family members that may visit during recovery.
  • Patient privacy equals comfort; space chairs evenly throughout the room, including single arm chairs in nooks and corners.

Safety

Become familiar with OSH regulations regarding patient reception areas. Your medical construction contractor should also be able to answer any questions you have in this regard.

  • Housekeeping– All patient and medical staff areas should be kept clean- use disinfectants to clean walls, floors, and furniture. Schedule routine clean-room checks throughout the day, and straighten up reception area furniture when needed.
  • Furniture should be washable and fire-retardant.  To prevent falls, choose carpeting that contrasts with the colour of your clinic’s reception furniture.
  • Patients with special needs must be given adequate space in reception rooms to accommodate for wheelchairs and other mobility tools. Consider patients with hearing loss or vision impairments, as well.
    Above all, the most important factor to ensure is the dignity of your patients is maintained and also creating an environment in which patients are comfortable and feel safe and that their recovery matters, because it does.

Above all, the most important factor to ensure is the dignity of your patients is maintained and also creating an environment in which patients are comfortable and feel safe and that their recovery matters, because it does.